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Terms of sales

Groups

Special conditions apply for groups. Please contact the reservation for further information : reservation@ohlalahotel.com

Non-presentation

In the event of non-attendance, 100% of the booking amount is charged and non-
refundable.

Guarantee

Individual reservations are only considered firm if they are accompanied by a valid credit card number, expiry date and cryptogram; or with a full prepayment of the stay before the customer’s arrival.

Cancellation and modification

Flexible rate: Cancellations and changes to individual bookings are free of charge up to 48 hours before the arrival date. Beyond this date or in the event of non-attendance at the hotel, 100% of the booking amount is charged and non-refundable.

Non-cancellable, non-refundable rate: As soon as the reservation is made, 100% of the booking amount is charged and non-refundable.